EQ Skills for Conflict Resolution: From Confrontation to Collaboration

Module Overview

This 2-day Conflict Management and Team Collaboration Training Program is designed to equip participants with the skills and knowledge to effectively manage conflict and enhance team collaboration using Emotional Intelligence (EQ). By the end of the training, participants will understand the root causes of conflict, including emotional triggers, power dynamics, and cultural differences, while exploring famous conflict management models such as the Thomas-Kilmann Conflict Mode and the Interest-Based Relational Approach.

Participants will also gain insight into personality dynamics through the DISC model, learning how different personality types of influence conflict reactions and resolution strategies. The program emphasizes effective communication techniques, focusing on active listening, empathy, and assertiveness to navigate difficult conversations. Additionally, participants will learn how to lead teams through conflict, foster collaboration, and build psychological safety in the workplace.

Learning Objectives

• Understand and apply Emotional Intelligence (EQ) principles to recognize and regulate emotions in conflict situations, fostering self-awareness and self-regulation

• Analyze the root causes of conflict, including emotional triggers, cognitive biases, and power dynamics, using frameworks like the Thomas-Kilmann Conflict Mode and Interest-Based Relational (IBR) Approach

• Adapt communication strategies for conflict resolution by practicing active listening, empathy, and assertive communication while managing non-verbal cues in high-pressure conversations

• Leverage the DISC personality model to identify different conflict reactions and tailor resolution approaches based on individual personality styles (Dominance, Influence, Steadiness, Conscientiousness)

• Develop actionable plans to lead teams through conflict, promote psychological safety, and enhance collaboration by applying learned conflict management techniques in real-world scenarios

Who Should Attend

• Team Leaders & Managers – Those responsible for resolving team disputes and fostering a positive work environment

• HR Professionals & Mediators – Individuals who handle employee relations, grievances, and conflict resolution

• Project Managers & Supervisors – Professionals who need to manage disagreements among team members effectively

• Employees in Collaborative Roles – Staff who work in cross-functional teams and want to improve interpersonal conflict management

• Customer-Facing Professionals – Sales, customer service, or client relations personnel who deal with high-pressure conversations

Course Outline

Module 1: Introduction to Emotional Intelligence and Conflict

Module 2: Why Conflict Happens?

Module 3: Conflict Management Models and Theories

Module 4: Understanding Personalities with DISC for Conflict Management

Module 5: Effective Communication to Resolve Conflict

Module 6: Leading Teams for Collaboration and Conflict Resolution

Module 7: Action Module – Applying Conflict Management Skills

Download the course outline here!

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