Micro-credential in Customer Service (A Course Offered By Metropoint College)

This course is designed for retrenched individuals who are registered under EIS PERKESO, providing them with a comprehensive customer service modules.

Description

This is a 5-days online training program conducted by our subsidiary company, Metropoint College, sponsored by EIS PERKESO.

 

Objective

By the end of this training program, you will be able to:

• Understand customer service concepts (internal & external customers).

• Identify outstanding customer service techniques to generate return business.

• Identify the techniques in developing good will through in-person customer service, via phone and connecting through online.

 

Course Outline

Topic 1: Who we are and what we do

Topic 2: Establishing Attitude

Topic 3: Identifying and Addressing Customer Needs

Topic 4: Generating Return Business

Topic 5: In-Person Customer Service

Topic 6: Giving Customer Service over the Phone

Topic 7: Providing Electronic Customer Service

Topic 8: Recovering Difficult Customers

Topic 9: Understanding when to Escalate

 

Who Should Enroll?

Retrenched individuals who are registered under EIS PERKESO

 

Don’t worry. The training is fully funded by PERKESO

 

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